Help Center

Your Account

  • Sign Up
    • Download YOUSHIP App
    • Sign Up by providing a valid email and mobile phone.
    • Confirm the mobile phone number indicating the code you received through text message.


  • New delivery
    • Open the App and choose "New delivery".
    • Choose the delivery service you need.
    • Insert delivery timing, pick-up and drop-off locations and which items you want to ship.
  • Choose the best deal
    • Confirm quote, authorize payment and wait for delivery.


  • Authorizations
    • The first time you submit a delivery, a payment verification is requested. This amount will never be charged to your card and may appear as outstanding or as an authorized balance. All pre-authorization requests will be released after a few days.
  • Delivery payment
    • When accepting a transport quotation, the amount of service will be authorized on your card. After delivery the value will be charged definitively.

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